Configurational paths to quality and efficiency in healthcare: Role of policies, incentives, process, and it capabilities

Sagnika Sen, Robyn Raschke

Research output: Contribution to conferencePaper

Abstract

The main objective of this research in progress is to investigate the combined impact of external and internal factors on healthcare service delivery in terms of quality and efficiency. External factors such as government policies encourage adoption of common standards through regulations as well as incentive programs. Internally, a care provider must possess a certain level of process maturity and technology capability in order to achieve operational efficiency. We propose to use a configurational (asymmetric) approach as opposed to a net effects (symmetric) approach to understand the paths of the combined conditions' presence or absence to achieve the outcome condition. The final product of our research would be a typology of healthcare providers based on a combination of empirical and qualitative case analysis.

Original languageEnglish (US)
Publication statusPublished - Jan 1 2016
Event22nd Americas Conference on Information Systems: Surfing the IT Innovation Wave, AMCIS 2016 - San Diego, United States
Duration: Aug 11 2016Aug 14 2016

Other

Other22nd Americas Conference on Information Systems: Surfing the IT Innovation Wave, AMCIS 2016
CountryUnited States
CitySan Diego
Period8/11/168/14/16

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems

Cite this

Sen, S., & Raschke, R. (2016). Configurational paths to quality and efficiency in healthcare: Role of policies, incentives, process, and it capabilities. Paper presented at 22nd Americas Conference on Information Systems: Surfing the IT Innovation Wave, AMCIS 2016, San Diego, United States.