Conflict management principles for groups and teams

Judith Ann Kolb

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


Purpose – The purpose of this paper is to propose research-based principles of conflict management that are grounded in practical experience. Design/methodology/approach – The paper presents a review of literature on topics related to each of four proposed conflict management principles as well as practical advice on implementing the principles. Findings – The principles are as follows: take action early in the conflict cycle; use ground rules to encourage productive discussion of disagreements; discuss substantive conflict issues openly with the entire group; and discuss interpersonal conflict issues with the entire group only if doing so is concurrent with the purpose, time availability, and skill set of the group. Practical implications – The principles should be useful to anyone who works with or on teams. Originality/value – This paper provides a useful review of literature and proposes four conflict management principles that are based on research and grounded in practice.

Original languageEnglish (US)
Pages (from-to)79-86
Number of pages8
JournalIndustrial and Commercial Training
Issue number2
StatePublished - Mar 8 2013

All Science Journal Classification (ASJC) codes

  • Education
  • Business, Management and Accounting(all)
  • Organizational Behavior and Human Resource Management


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