Contextual control modes during an airline rescheduling task

Karen Feigh, Amy Pritchett, Tina Denq, Julie Jacko

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Tasks in complex, dynamic environments typically require many activities including information seeking, communicating, coordinating, judging, decision making, and implementing decisions. This paper examines how humans organize their actions, viewed as a form of control, by analyzing the selection of contextual control modes during an airline schedule adherence task. The experiment varied time limits and introduced a sudden change in the task during the last run. After each run, participants recorded their solution, NASA TLX workload ratings, and self-assessment of contextual control mode. Participants reported operating in, and transitioning between, different contextual control modes in response to time limits. Contextual control modes did not correlate with performance or TLX ratings of demand and effort but did correlate with time limit, TLX-frustration and TLX-performance ratings. The results suggest that high performance may be achieved through different contextual control modes and imply that decision aids should support multiple modes.

Original languageEnglish (US)
Title of host publicationProceedings of the Human Factors and Ergonomics Society 50th Annual Meeting, HFES 2006
PublisherHuman Factors and Ergonomics Society Inc.
Pages457-461
Number of pages5
ISBN (Print)9780945289296
DOIs
StatePublished - 2006
Event50th Annual Meeting of the Human Factors and Ergonomics Society, HFES 2006 - San Francisco, CA, United States
Duration: Oct 16 2006Oct 20 2006

Publication series

NameProceedings of the Human Factors and Ergonomics Society
ISSN (Print)1071-1813

Other

Other50th Annual Meeting of the Human Factors and Ergonomics Society, HFES 2006
CountryUnited States
CitySan Francisco, CA
Period10/16/0610/20/06

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

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