Coping with negative emotions in purchase-related situations

Sunghwan Yi, Hans Baumgartner

Research output: Contribution to journalArticlepeer-review

218 Scopus citations

Abstract

We investigate how consumers manage stressful emotional experiences in purchase-related situations. Eight coping strategies that consumers may use to deal with stressful incidents are distinguished and hypotheses are formulated about which coping strategies are linked to each of four different negative emotions (anger, disappointment, regret, and worry). The findings indicate that distinct strategies are employed by consumers to cope with different emotions, or the problem that caused these emotions, and that the emotion-coping relations are generalizable across two samples of respondents.

Original languageEnglish (US)
Pages (from-to)303-317
Number of pages15
JournalJournal of Consumer Psychology
Volume14
Issue number3
DOIs
StatePublished - Jan 1 2004

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Marketing

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