COVID-19 Kindness: Patterns of Neighborly Cooperation during a Global Pandemic

Jeongwon Jo, Tiffany Knearem, Chun Hua Tsai, John M. Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The COVID-19 pandemic outbreak, which began in late 2019, brought unprecedented impact to healthcare, the economy, and social structure, and infrastructures experienced breakdowns in the initial phase. Demands in social and material needs surged, and they could not be met solely by unprepared infrastructures. Although local communities complemented them in previous disasters, physical distancing measures to prevent the spread of the virus undermined human connection, and local communities had to come up with novel ways to provide support. To develop insights from such adaptations of local communities, we explored civic activities for immediate disaster relief in multiple local communities across the United States and interviewed civic initiative organizers and attendees. In this paper, we articulate our findings into pattern language, a schema of reusable solutions for recurring problems. We present two patterns for community-based disaster recovery and discuss the effectiveness of codifying civic activities for disaster relief into patterns.

Original languageEnglish (US)
Title of host publicationC and T 2021 - Proceedings of the 10th International Conference on Communities and Technologies
Subtitle of host publicationWicked Problems in the Age of Tech
EditorsFlorian Cech, Shelly Farnham
PublisherAssociation for Computing Machinery
Number of pages14
ISBN (Electronic)9781450390569
StatePublished - Jun 20 2021
Event10th International Conference on Communities and Technologies: Wicked Problems in the Age of Tech, C and T 2021 - Virtual, Online, United States
Duration: Jun 21 2021Jun 25 2021

Publication series

NameACM International Conference Proceeding Series


Conference10th International Conference on Communities and Technologies: Wicked Problems in the Age of Tech, C and T 2021
Country/TerritoryUnited States
CityVirtual, Online

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Cite this