Abstract
Over the years, organizational training plays an important role in human resource management in firms and organizations. With the rapidly changing technology and the increasing business demands, organizations especially IT departments have been investing greatly in web-based training. However, a successful web-based training system depends not only on the willingness from management, but also on IT infrastructure and employee acceptance, which is determined by many factors such as the degree of courseware customization and the level of collaboration. In this study, propositions on the critical success factors of a web-based training system were raised and verified in a case-study involving two web-based courses in a large corporate IT department. The case study method is used to contrast between two modules, and demonstrate the critical success factors for the web-based IT training in a corporate environment. Four factors were identified including management involvement and support, courseware customization, level of collaboration and effective and consistent IT infrastructure. The insights gained and lessons learnt from this case study may hold valuable implications for both research and practice.
| Original language | English (US) |
|---|---|
| Title of host publication | Advances in Web-Based Learning - 1st International Conference, ICWL 2002, Proceedings |
| Editors | Joseph Fong, Chu Ting Cheung, Hong Va Leong, Qing Li |
| Publisher | Springer Verlag |
| Pages | 142-153 |
| Number of pages | 12 |
| ISBN (Electronic) | 3540440410, 9783540440413 |
| State | Published - Jan 1 2002 |
| Event | 1st International Conference on Web-Based Learning, ICWL 2002 - Hong Kong, China Duration: Aug 17 2002 → Aug 19 2002 |
Publication series
| Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
|---|---|
| Volume | 2436 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Other
| Other | 1st International Conference on Web-Based Learning, ICWL 2002 |
|---|---|
| Country | China |
| City | Hong Kong |
| Period | 8/17/02 → 8/19/02 |
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All Science Journal Classification (ASJC) codes
- Theoretical Computer Science
- Computer Science(all)
Cite this
}
Critical success factors for web-based organizational IT training systems. / Wang, Hao; Xu, Heng; Chan, Hock Chuan; Chen, Ling.
Advances in Web-Based Learning - 1st International Conference, ICWL 2002, Proceedings. ed. / Joseph Fong; Chu Ting Cheung; Hong Va Leong; Qing Li. Springer Verlag, 2002. p. 142-153 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 2436).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
TY - GEN
T1 - Critical success factors for web-based organizational IT training systems
AU - Wang, Hao
AU - Xu, Heng
AU - Chan, Hock Chuan
AU - Chen, Ling
PY - 2002/1/1
Y1 - 2002/1/1
N2 - Over the years, organizational training plays an important role in human resource management in firms and organizations. With the rapidly changing technology and the increasing business demands, organizations especially IT departments have been investing greatly in web-based training. However, a successful web-based training system depends not only on the willingness from management, but also on IT infrastructure and employee acceptance, which is determined by many factors such as the degree of courseware customization and the level of collaboration. In this study, propositions on the critical success factors of a web-based training system were raised and verified in a case-study involving two web-based courses in a large corporate IT department. The case study method is used to contrast between two modules, and demonstrate the critical success factors for the web-based IT training in a corporate environment. Four factors were identified including management involvement and support, courseware customization, level of collaboration and effective and consistent IT infrastructure. The insights gained and lessons learnt from this case study may hold valuable implications for both research and practice.
AB - Over the years, organizational training plays an important role in human resource management in firms and organizations. With the rapidly changing technology and the increasing business demands, organizations especially IT departments have been investing greatly in web-based training. However, a successful web-based training system depends not only on the willingness from management, but also on IT infrastructure and employee acceptance, which is determined by many factors such as the degree of courseware customization and the level of collaboration. In this study, propositions on the critical success factors of a web-based training system were raised and verified in a case-study involving two web-based courses in a large corporate IT department. The case study method is used to contrast between two modules, and demonstrate the critical success factors for the web-based IT training in a corporate environment. Four factors were identified including management involvement and support, courseware customization, level of collaboration and effective and consistent IT infrastructure. The insights gained and lessons learnt from this case study may hold valuable implications for both research and practice.
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UR - http://www.scopus.com/inward/citedby.url?scp=84937438170&partnerID=8YFLogxK
M3 - Conference contribution
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 142
EP - 153
BT - Advances in Web-Based Learning - 1st International Conference, ICWL 2002, Proceedings
A2 - Fong, Joseph
A2 - Cheung, Chu Ting
A2 - Va Leong, Hong
A2 - Li, Qing
PB - Springer Verlag
ER -