@inproceedings{5ee1734617c64323a44880a63006b495,
title = "Critical success factors for web-based organizational IT training systems",
abstract = "Over the years, organizational training plays an important role in human resource management in firms and organizations. With the rapidly changing technology and the increasing business demands, organizations especially IT departments have been investing greatly in web-based training. However, a successful web-based training system depends not only on the willingness from management, but also on IT infrastructure and employee acceptance, which is determined by many factors such as the degree of courseware customization and the level of collaboration. In this study, propositions on the critical success factors of a web-based training system were raised and verified in a case-study involving two web-based courses in a large corporate IT department. The case study method is used to contrast between two modules, and demonstrate the critical success factors for the web-based IT training in a corporate environment. Four factors were identified including management involvement and support, courseware customization, level of collaboration and effective and consistent IT infrastructure. The insights gained and lessons learnt from this case study may hold valuable implications for both research and practice.",
author = "Hao Wang and Heng Xu and Chan, {Hock Chuan} and Ling Chen",
year = "2002",
doi = "10.1007/3-540-45689-9_12",
language = "English (US)",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Verlag",
pages = "142--153",
editor = "Joseph Fong and Cheung, {Chu Ting} and {Va Leong}, Hong and Qing Li",
booktitle = "Advances in Web-Based Learning - 1st International Conference, ICWL 2002, Proceedings",
address = "Germany",
note = "1st International Conference on Web-Based Learning, ICWL 2002 ; Conference date: 17-08-2002 Through 19-08-2002",
}