Customers' satisfaction diagnosis for higher vocational education curriculum evaluation based on GAP-QFD

Zhong Zheng, Xiao Fei Shan, Robin G. Qiu, Chuan Min Mi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Education is an important part of modern service industry. After reviewing the present status of higher vocational education and analyzing the problems existing in curriculum set by higher vocational education in china, we proposed the GAP-QFD educational service satisfaction diagnosis model from the perspective of service satisfaction diagnosis in education. QFD is used to expand the functions of the quality of educational services while GAP model is used to measure the quality. In the case study section, we made a questionnaire survey about students' satisfaction for the curriculum set by a Nanjing higher vocational school. Then by using the GAP-QFD educational service satisfaction diagnosis model, we presented some analytical findings, and discussed the direction of curriculum reform.

Original languageEnglish (US)
Title of host publicationProceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems
Pages767-771
Number of pages5
DOIs
StatePublished - Nov 7 2011
EventJoint Conference of the 15th WOSC International Congress on Cybernetics and Systems and 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Nanjing, China
Duration: Sep 15 2011Sep 18 2011

Publication series

NameProceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems

Other

OtherJoint Conference of the 15th WOSC International Congress on Cybernetics and Systems and 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11
CountryChina
CityNanjing
Period9/15/119/18/11

All Science Journal Classification (ASJC) codes

  • Artificial Intelligence
  • Computer Networks and Communications
  • Software

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    Zheng, Z., Shan, X. F., Qiu, R. G., & Mi, C. M. (2011). Customers' satisfaction diagnosis for higher vocational education curriculum evaluation based on GAP-QFD. In Proceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems (pp. 767-771). [6043967] (Proceedings of 2011 IEEE International Conference on Grey Systems and Intelligent Services, GSIS'11 - Joint with the 15th WOSC International Congress on Cybernetics and Systems). https://doi.org/10.1109/GSIS.2011.6043967