This chapter provides some reflection on a research project conducted over the course of three years that started with a series of ethnographic studies of outsourced customer contact centres (or call centres) operating on behalf of large telecommunications companies.
|Original language||English (US)|
|Title of host publication||Studies in Applied Philosophy, Epistemology and Rational Ethics|
|Publisher||Springer International Publishing|
|Number of pages||17|
|State||Published - Jan 1 2020|
|Name||Studies in Applied Philosophy, Epistemology and Rational Ethics|
All Science Journal Classification (ASJC) codes