Design of support systems for cognitive work in airline operations

Karen M. Feigh, Amy Pritchett

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper examines design of support systems for airline operations. Previous studies found that cognitive work which includes activities such as judgment and decision making varies with context such that a single method of supporting cognitive work can not apply in many situations. Specifically, time constraints have been found to be a major factor in the both the decision strategies adopted by individuals and in the contextual control mode individuals operate in. An approach is presented to incorporate the Contextual Control Model into the design of a cognitive work support system to address the issue of varied time constraints . Specific examples are given for support systems for airline decision makers operating in the Strategic, Tactical and Opportunistic Contextual Control Modes.

Original languageEnglish (US)
Title of host publicationCollection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference
Pages897-909
Number of pages13
Volume2
StatePublished - Dec 1 2006
Event6th AIAA Aviation Technology, Integration, and Operations Conference - Wichita, KS, United States
Duration: Sep 25 2006Sep 27 2006

Other

Other6th AIAA Aviation Technology, Integration, and Operations Conference
CountryUnited States
CityWichita, KS
Period9/25/069/27/06

Fingerprint

Decision making

All Science Journal Classification (ASJC) codes

  • Engineering(all)

Cite this

Feigh, K. M., & Pritchett, A. (2006). Design of support systems for cognitive work in airline operations. In Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference (Vol. 2, pp. 897-909)
Feigh, Karen M. ; Pritchett, Amy. / Design of support systems for cognitive work in airline operations. Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference. Vol. 2 2006. pp. 897-909
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Feigh, KM & Pritchett, A 2006, Design of support systems for cognitive work in airline operations. in Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference. vol. 2, pp. 897-909, 6th AIAA Aviation Technology, Integration, and Operations Conference, Wichita, KS, United States, 9/25/06.

Design of support systems for cognitive work in airline operations. / Feigh, Karen M.; Pritchett, Amy.

Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference. Vol. 2 2006. p. 897-909.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Feigh KM, Pritchett A. Design of support systems for cognitive work in airline operations. In Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference. Vol. 2. 2006. p. 897-909