Design of support systems for cognitive work in airline operations

Karen M. Feigh, Amy R. Pritchett

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper examines design of support systems for airline operations. Previous studies found that cognitive work which includes activities such as judgment and decision making varies with context such that a single method of supporting cognitive work can not apply in many situations. Specifically, time constraints have been found to be a major factor in the both the decision strategies adopted by individuals and in the contextual control mode individuals operate in. An approach is presented to incorporate the Contextual Control Model into the design of a cognitive work support system to address the issue of varied time constraints . Specific examples are given for support systems for airline decision makers operating in the Strategic, Tactical and Opportunistic Contextual Control Modes.

Original languageEnglish (US)
Title of host publicationCollection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference
PublisherAmerican Institute of Aeronautics and Astronautics Inc.
Pages897-909
Number of pages13
ISBN (Print)1563478250, 9781563478253
DOIs
StatePublished - Jan 1 2006
Event6th AIAA Aviation Technology, Integration, and Operations Conference - Wichita, KS, United States
Duration: Sep 25 2006Sep 27 2006

Publication series

NameCollection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference
Volume2

Other

Other6th AIAA Aviation Technology, Integration, and Operations Conference
CountryUnited States
CityWichita, KS
Period9/25/069/27/06

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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  • Cite this

    Feigh, K. M., & Pritchett, A. R. (2006). Design of support systems for cognitive work in airline operations. In Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference (pp. 897-909). (Collection of Technical Papers - 6th AIAA Aviation Technology, Integration, and Operations Conference; Vol. 2). American Institute of Aeronautics and Astronautics Inc.. https://doi.org/10.2514/6.2006-7795