Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty

Min Gyung Kim, Chung Hun Lee, Anna S. Mattila

Research output: Contribution to journalArticlepeer-review

31 Scopus citations

Fingerprint

Dive into the research topics of 'Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty'. Together they form a unique fingerprint.

Business & Economics

Earth & Environmental Sciences