Development and testing of patient satisfaction measure for inpatient psychiatry care

Sharon Woodring, Rosemary C. Polomano, Brigette F. Haagen, Marsha M. Haack, Richard R. Nunn, Gary L. Miller, Mary Anne Zarefoss, T. Ling Tan

Research output: Contribution to journalArticle

28 Scopus citations

Abstract

Patient satisfaction is one of the most important indicators for service excellence. Investigations have been done with population-specific patient satisfaction tools for psychiatric patients; however, there are few published measures for evaluating inpatient care. We developed and tested a 15-item instrument to evaluate the interdisciplinary care model and therapeutic interventions. Results demonstrated reliability and validity of the tool.

Original languageEnglish (US)
Pages (from-to)137-148
Number of pages12
JournalJournal of Nursing Care Quality
Volume19
Issue number2
DOIs
Publication statusPublished - Jan 1 2004

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All Science Journal Classification (ASJC) codes

  • Nursing(all)

Cite this

Woodring, S., Polomano, R. C., Haagen, B. F., Haack, M. M., Nunn, R. R., Miller, G. L., ... Tan, T. L. (2004). Development and testing of patient satisfaction measure for inpatient psychiatry care. Journal of Nursing Care Quality, 19(2), 137-148. https://doi.org/10.1097/00001786-200404000-00011