Diagnosing macroergonomic problems: a case study in the use of concept mapping for TQM initiatives

Brian S. Zaff, Edward R. Hughes, Michael D. McNeese, Clifford E. Brown, Maryalice Citera

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

This paper presents the results from a case study involving the use of concept mapping in a Total Quality Management (TQM) program. Concept mapping is a knowledge acquisition technique that has proven successful in a variety of instances when it was necessary to elicit information directly from domain experts and communicate that information to other individuals needing the information. The concept mapping technique produces, during the course of an interview, a graphical representation that becomes a communications medium through which ideas can be easily shared in a group setting. In TQM programs it may be necessary to elicit detailed information from employees about the nature of their work domain and about the various problems they may be encountering. The success of TQM programs often depends on establishing open lines of communications through which employees can articulate their concerns and upon the ability of TQM team members to uncover hard-to-detect problems.

Original languageEnglish (US)
Pages (from-to)873-876
Number of pages4
JournalProceedings of the Human Factors and Ergonomics Society
Volume2
StatePublished - 1993

Fingerprint

Total quality management
quality assurance
communications
employee
Personnel
Knowledge acquisition
knowledge acquisition
Communication
expert
ability
interview
Group

All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering

Cite this

Zaff, Brian S. ; Hughes, Edward R. ; McNeese, Michael D. ; Brown, Clifford E. ; Citera, Maryalice. / Diagnosing macroergonomic problems : a case study in the use of concept mapping for TQM initiatives. In: Proceedings of the Human Factors and Ergonomics Society. 1993 ; Vol. 2. pp. 873-876.
@article{c7aa878d08aa4a21a478d7e07bb7bd08,
title = "Diagnosing macroergonomic problems: a case study in the use of concept mapping for TQM initiatives",
abstract = "This paper presents the results from a case study involving the use of concept mapping in a Total Quality Management (TQM) program. Concept mapping is a knowledge acquisition technique that has proven successful in a variety of instances when it was necessary to elicit information directly from domain experts and communicate that information to other individuals needing the information. The concept mapping technique produces, during the course of an interview, a graphical representation that becomes a communications medium through which ideas can be easily shared in a group setting. In TQM programs it may be necessary to elicit detailed information from employees about the nature of their work domain and about the various problems they may be encountering. The success of TQM programs often depends on establishing open lines of communications through which employees can articulate their concerns and upon the ability of TQM team members to uncover hard-to-detect problems.",
author = "Zaff, {Brian S.} and Hughes, {Edward R.} and McNeese, {Michael D.} and Brown, {Clifford E.} and Maryalice Citera",
year = "1993",
language = "English (US)",
volume = "2",
pages = "873--876",
journal = "Proceedings of the Human Factors and Ergonomics Society",
issn = "1071-1813",
publisher = "SAGE Publications Inc.",

}

Diagnosing macroergonomic problems : a case study in the use of concept mapping for TQM initiatives. / Zaff, Brian S.; Hughes, Edward R.; McNeese, Michael D.; Brown, Clifford E.; Citera, Maryalice.

In: Proceedings of the Human Factors and Ergonomics Society, Vol. 2, 1993, p. 873-876.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Diagnosing macroergonomic problems

T2 - a case study in the use of concept mapping for TQM initiatives

AU - Zaff, Brian S.

AU - Hughes, Edward R.

AU - McNeese, Michael D.

AU - Brown, Clifford E.

AU - Citera, Maryalice

PY - 1993

Y1 - 1993

N2 - This paper presents the results from a case study involving the use of concept mapping in a Total Quality Management (TQM) program. Concept mapping is a knowledge acquisition technique that has proven successful in a variety of instances when it was necessary to elicit information directly from domain experts and communicate that information to other individuals needing the information. The concept mapping technique produces, during the course of an interview, a graphical representation that becomes a communications medium through which ideas can be easily shared in a group setting. In TQM programs it may be necessary to elicit detailed information from employees about the nature of their work domain and about the various problems they may be encountering. The success of TQM programs often depends on establishing open lines of communications through which employees can articulate their concerns and upon the ability of TQM team members to uncover hard-to-detect problems.

AB - This paper presents the results from a case study involving the use of concept mapping in a Total Quality Management (TQM) program. Concept mapping is a knowledge acquisition technique that has proven successful in a variety of instances when it was necessary to elicit information directly from domain experts and communicate that information to other individuals needing the information. The concept mapping technique produces, during the course of an interview, a graphical representation that becomes a communications medium through which ideas can be easily shared in a group setting. In TQM programs it may be necessary to elicit detailed information from employees about the nature of their work domain and about the various problems they may be encountering. The success of TQM programs often depends on establishing open lines of communications through which employees can articulate their concerns and upon the ability of TQM team members to uncover hard-to-detect problems.

UR - http://www.scopus.com/inward/record.url?scp=0027879882&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0027879882&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:0027879882

VL - 2

SP - 873

EP - 876

JO - Proceedings of the Human Factors and Ergonomics Society

JF - Proceedings of the Human Factors and Ergonomics Society

SN - 1071-1813

ER -