Discovering cues to error detection in speech recognition output: A user-centered approach

Lina Zhou, Yongmei Shi, Dongsong Zhang, Andrew Sears

Research output: Contribution to journalArticle

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Abstract

The great potential of speech recognition systems in freeing users' hands while interacting with computers has inspired a variety of promising applications. However, given the performance of the state-of-the-art speech recognition technology today, widespread acceptance of speech recognition technology would not be realistic without designing and developing new approaches to detecting and correcting recognition errors effectively. In seeking solutions to the above problem, identifying cues to error detection (CERD) is central. Our survey of the extant literature on the detection and correction of speech recognition errors reveals that the system-initiated, data-driven approach is dominant, but that heuristics from human users have been largely overlooked. This may have hindered the advance of speech technology. In this research, we propose a user-centered approach to discovering CERD. User studies are carried out to implement the approach. Content analysis of the collected verbal protocols lends itself to a taxonomy of CERD. The CERD discovered in this study can improve our knowledge on CERD by not only validating CERD from a user's perspective but also suggesting promising new CERD for detecting speech recognition errors. Moreover, the analysis of CERD in relation to error types and other CERD provides new insights into the context where specific CERD are effective. The findings of this study can be used to not only improve speech recognition output but also to provide context-aware support for error detection. This will help break the barrier for mainstream adoption of speech technology in a variety of information systems and applications.

Original languageEnglish (US)
Pages (from-to)237-270
Number of pages34
JournalJournal of Management Information Systems
Volume22
Issue number4
DOIs
Publication statusPublished - Mar 1 2006

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All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

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