Do we do it well? A bibliographic essay on the evaluation of reference effectiveness

Research output: Contribution to journalReview article

7 Citations (Scopus)

Abstract

This bibliographic essay examines recent (1994-2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the "Willingness to Return" factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.

Original languageEnglish (US)
Pages (from-to)41-55
Number of pages15
JournalReference Librarian
Volume47
Issue number2
DOIs
StatePublished - Oct 2 2007

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reference person
evaluation
methodology
trend

All Science Journal Classification (ASJC) codes

  • Library and Information Sciences

Cite this

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Do we do it well? A bibliographic essay on the evaluation of reference effectiveness. / Rimland, Emily L.

In: Reference Librarian, Vol. 47, No. 2, 02.10.2007, p. 41-55.

Research output: Contribution to journalReview article

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