Do we do it well? A bibliographic essay on the evaluation of reference effectiveness

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This bibliographic essay examines recent (1994-2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the "Willingness to Return" factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.

Original languageEnglish (US)
Pages (from-to)41-55
Number of pages15
JournalReference Librarian
Issue number2
Publication statusPublished - Oct 2 2007


All Science Journal Classification (ASJC) codes

  • Library and Information Sciences

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