Research has examined the role of social media during the time of a crisis in various fields; however, there is a paucity of research in this area as it relates to tourism. Moreover, few studies have examined at-risk populations, such as tourists, in times of crisis. To assess the drivers of turning to social media during a crisis, a national survey of 1,018 African American travelers was conducted. Respondents were asked to indicate on a 5-point scale the likelihood of turning to social media for information "if they were currently in the middle of their trip and heard that a crisis has just occurred within the immediate vicinity of their current location." Hierarchical regression analysis was conducted to determine drivers on African American travelers' decisions to use social media during a crisis. These drivers were age, perceptions of risk during their trip, and frequency and type of social media use engaged in on a regular basis. Overall, findings suggested that when controlling for age only, crime, financial, and physical perceptions of risk drove social media use during a crisis, while controlling for age and perception of risk, use of social media in one's daily life showed no influence.
All Science Journal Classification (ASJC) codes
- Water Science and Technology
- Atmospheric Science
- Earth and Planetary Sciences (miscellaneous)