E-commerce and its impact on operations management

A. Gunasekaran, H. B. Marri, R. E. McGaughey, M. D. Nebhwani

Research output: Contribution to journalArticlepeer-review

146 Scopus citations


Electronic commerce (EC) is possibly the most promising application of information technology witnessed in recent years. It is revolutionizing supply-chain management and has enormous potential for manufacturing, retail and service operations. The tremendous importance of EC has prompted us to write this paper. We have attempted to define e-commerce and examine major EC elements that link organizational systems. The application of EC in manufacturing, retailing and service operations is examined, and a framework for describing EC components and their role in different areas of an organization is proposed. Finally, we summarize our findings and conclusions.

Original languageEnglish (US)
Pages (from-to)185-197
Number of pages13
JournalInternational Journal of Production Economics
Issue number1-2
StatePublished - Oct 1 2002

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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