Effects of corporate social responsibility on employees in the casino industry

Hyewon Youn, Kiwon Lee, Seoki Lee

Research output: Contribution to journalArticlepeer-review

25 Scopus citations

Abstract

The current study examines CSR issues in the casino context from employees’ perspectives, especially due to the essential role of employees for business success in service industries. This study first investigates the main effect of employees’ perceived CSR on organizational commitment, mediated by job satisfaction. This study further explores this mediated relationship by incorporating employees’ perceptions of the casino industry as a moderator, based on social identity theory which appears particularly well-suited to support the proposed moderating effect in the casino context due to the industry's controversial nature. The results support the proposed hypotheses, making theoretical and managerial implications, especially with the finding of employees’ perceptions of the casino industry as a new and significant moderator. Such finding also makes a managerial contribution by suggesting the importance of creating and/or improving employees’ general perceptions about the casino industry which will eventually help to enhance the employees’ commitment to their organization.

Original languageEnglish (US)
Pages (from-to)328-335
Number of pages8
JournalTourism Management
Volume68
DOIs
StatePublished - Oct 2018

All Science Journal Classification (ASJC) codes

  • Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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