Effects of surgical wound types, pain levels and length of stay on the CAHPS® hospital survey

Qianyu Hu, Deepak Agrawal, Yi Shan Sung, Eric Reich, Soundar Kumara

Research output: Contribution to conferencePaper

Abstract

Research has shown that patient perception is critical in improving clinical outcomes and should be measured in addition to the standard quality and safety metrics. Therefore, better explaining and understanding patient perception has become regulatory. Evidence shows that patient perception can be affected by their condition and characteristics such as age, sex, education etc. In such cases, the evaluation descrenpency may not reflect the difference in the quality of service between hospitals. To the best of our knowledge, this work is the first to study the effcts of surgical wound types on patient perception. We perform ordered logistic regression and find that patients with more contaminated wound types, more severe pain and longer stay tend to give more negative evaluations. Further patient-mix adjustment is required to make valid comparison among hospitals, especially for surgery-centric ones.

Original languageEnglish (US)
Pages670-675
Number of pages6
StatePublished - Jan 1 2018
Event2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018 - Orlando, United States
Duration: May 19 2018May 22 2018

Other

Other2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018
CountryUnited States
CityOrlando
Period5/19/185/22/18

All Science Journal Classification (ASJC) codes

  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering

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  • Cite this

    Hu, Q., Agrawal, D., Sung, Y. S., Reich, E., & Kumara, S. (2018). Effects of surgical wound types, pain levels and length of stay on the CAHPS® hospital survey. 670-675. Paper presented at 2018 Institute of Industrial and Systems Engineers Annual Conference and Expo, IISE 2018, Orlando, United States.