Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses

James M. Diefendorff, Rebecca J. Erickson, Alicia A. Grandey, Jason J. Dahling

Research output: Contribution to journalArticle

143 Citations (Scopus)

Abstract

Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, individual-level display rule perceptions, and emotion regulation, we found that unit-level display rules are associated with individual-level job satisfaction. We also showed that unit-level display rules relate to burnout indirectly through individual-level display rule perceptions and emotion regulation strategies. Finally, unit-level display rules also interacted with individual-level dispositional affectivity to predict employee use of emotion regulation strategies. We discuss how future research on emotional labor and display rules, particularly in the health care setting, can build on these findings.

Original languageEnglish (US)
Pages (from-to)170-186
Number of pages17
JournalJournal of occupational health psychology
Volume16
Issue number2
DOIs
StatePublished - Apr 1 2011

Fingerprint

Multilevel Analysis
Emotions
Nurses
Hospital Units
Job Satisfaction
Delivery of Health Care

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Public Health, Environmental and Occupational Health

Cite this

Diefendorff, James M. ; Erickson, Rebecca J. ; Grandey, Alicia A. ; Dahling, Jason J. / Emotional Display Rules as Work Unit Norms : A Multilevel Analysis of Emotional Labor Among Nurses. In: Journal of occupational health psychology. 2011 ; Vol. 16, No. 2. pp. 170-186.
@article{cf572e09eaa94e9e9bfb109e4d409361,
title = "Emotional Display Rules as Work Unit Norms: A Multilevel Analysis of Emotional Labor Among Nurses",
abstract = "Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, individual-level display rule perceptions, and emotion regulation, we found that unit-level display rules are associated with individual-level job satisfaction. We also showed that unit-level display rules relate to burnout indirectly through individual-level display rule perceptions and emotion regulation strategies. Finally, unit-level display rules also interacted with individual-level dispositional affectivity to predict employee use of emotion regulation strategies. We discuss how future research on emotional labor and display rules, particularly in the health care setting, can build on these findings.",
author = "Diefendorff, {James M.} and Erickson, {Rebecca J.} and Grandey, {Alicia A.} and Dahling, {Jason J.}",
year = "2011",
month = "4",
day = "1",
doi = "10.1037/a0021725",
language = "English (US)",
volume = "16",
pages = "170--186",
journal = "Journal of Occupational Health Psychology",
issn = "1076-8998",
publisher = "Educational Publishing Foundation",
number = "2",

}

Emotional Display Rules as Work Unit Norms : A Multilevel Analysis of Emotional Labor Among Nurses. / Diefendorff, James M.; Erickson, Rebecca J.; Grandey, Alicia A.; Dahling, Jason J.

In: Journal of occupational health psychology, Vol. 16, No. 2, 01.04.2011, p. 170-186.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Emotional Display Rules as Work Unit Norms

T2 - A Multilevel Analysis of Emotional Labor Among Nurses

AU - Diefendorff, James M.

AU - Erickson, Rebecca J.

AU - Grandey, Alicia A.

AU - Dahling, Jason J.

PY - 2011/4/1

Y1 - 2011/4/1

N2 - Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, individual-level display rule perceptions, and emotion regulation, we found that unit-level display rules are associated with individual-level job satisfaction. We also showed that unit-level display rules relate to burnout indirectly through individual-level display rule perceptions and emotion regulation strategies. Finally, unit-level display rules also interacted with individual-level dispositional affectivity to predict employee use of emotion regulation strategies. We discuss how future research on emotional labor and display rules, particularly in the health care setting, can build on these findings.

AB - Emotional labor theory has conceptualized emotional display rules as shared norms governing the expression of emotions at work. Using a sample of registered nurses working in different units of a hospital system, we provided the first empirical evidence that display rules can be represented as shared, unit-level beliefs. Additionally, controlling for the influence of dispositional affectivity, individual-level display rule perceptions, and emotion regulation, we found that unit-level display rules are associated with individual-level job satisfaction. We also showed that unit-level display rules relate to burnout indirectly through individual-level display rule perceptions and emotion regulation strategies. Finally, unit-level display rules also interacted with individual-level dispositional affectivity to predict employee use of emotion regulation strategies. We discuss how future research on emotional labor and display rules, particularly in the health care setting, can build on these findings.

UR - http://www.scopus.com/inward/record.url?scp=79954470237&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=79954470237&partnerID=8YFLogxK

U2 - 10.1037/a0021725

DO - 10.1037/a0021725

M3 - Article

C2 - 21244168

AN - SCOPUS:79954470237

VL - 16

SP - 170

EP - 186

JO - Journal of Occupational Health Psychology

JF - Journal of Occupational Health Psychology

SN - 1076-8998

IS - 2

ER -