Emotional intelligence, communication, and team performance

Gretchen A. Macht, Robert M. Leicht, David A. Nembhard

Research output: Contribution to conferencePaper

1 Scopus citations

Abstract

We consider the degree to which the Emotional Intelligence (EI) characteristics of individual interpersonal skills are predictive of the overall performance of teams. This paper describes an extension of a pilot study, which was undertaken to identify which EI main scales of students were linked to success in a team-based undergraduate construction-engineering course, over a six-year period. The outcome demonstrated that interpersonal skills were not significant to an engineering project team's performance; therefore further investigation was required based on this inconsistency within the team literature. Additional variables were collected to examine this discrepancy, verbal communication and non-verbal communication through the use of computer-interaction. Verbal communication is monitored with respect to the number of utterances and the durations of each utterance. Non-verbal communication use was collected based on the types of media chosen to assist with graphical imaging as a form of non-verbal communication. Several structural equation models are considered to examine the direct and indirect effects of interpersonal skills on team performance. The current results contribute to the literature by adding further understanding of the mediating variables that exist within the emotional intelligence-performance team dynamic.

Original languageEnglish (US)
Pages2810-2819
Number of pages10
StatePublished - Jan 1 2013
EventIIE Annual Conference and Expo 2013 - San Juan, Puerto Rico
Duration: May 18 2013May 22 2013

Other

OtherIIE Annual Conference and Expo 2013
CountryPuerto Rico
CitySan Juan
Period5/18/135/22/13

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All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering

Cite this

Macht, G. A., Leicht, R. M., & Nembhard, D. A. (2013). Emotional intelligence, communication, and team performance. 2810-2819. Paper presented at IIE Annual Conference and Expo 2013, San Juan, Puerto Rico.