Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Nai Wen Chi, Alicia A. Grandey

Research output: Contribution to journalArticlepeer-review

36 Scopus citations

Fingerprint

Dive into the research topics of 'Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit'. Together they form a unique fingerprint.

Business & Economics