End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems

Ignacio Aedo, Paloma Díaz, John M. Carroll, Gregorio Convertino, Mary Beth Rosson

Research output: Contribution to journalArticlepeer-review

49 Scopus citations

Abstract

Response to large-scale emergencies is a cooperative process that requires the active and coordinated participation of a variety of functionally independent agencies operating in adjacent regions. In practice, this essential cooperation is sometimes not attained or is reduced due to poor information sharing, non-fluent communication flows, and lack of coordination. We report an empirical study of IT-mediated cooperation among Spanish response agencies and we describe the challenges of adoption, information sharing, communication flows, and coordination among agencies that do not share a unity of command. We analyze three strategies aimed at supporting acceptance and surmounting political, organizational and personal distrust or skepticism: participatory design, advanced collaborative tools inducing cognitive absorption, and end-user communities of practice.

Original languageEnglish (US)
Pages (from-to)11-21
Number of pages11
JournalInformation Processing and Management
Volume46
Issue number1
DOIs
StatePublished - Jan 2010

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Media Technology
  • Computer Science Applications
  • Management Science and Operations Research
  • Library and Information Sciences

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