Ergonomics risk factor model in business process outsourcing industry

J. R.M. Malapascua, C. J.M. Manazanilla, C. L. Mendoza, M. M. Terrones, A. C. Mendoza, R. J.P. Curbano

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Global transformation is the fast-growing Business Process Outsourcing (BPO) industry in call center sector and due to its demand, employee increases simultaneously. The objective of the study is to assess the ergonomics risk factor among call center agents in selected Business Process Outsourcing (BPO) industry in the provinces of Batangas and Laguna and to develop an intervention plan to reduce ergonomics risk factor among call center agents. The researchers used SPSS or Statistical Analysis software to present results. The researchers also used Kruskal-Wallis H test (sometimes also called the "one-way ANOVA on ranks") is a rank-based non parametric test that can be used to determine if there are statistically significant differences between two or more groups of an independent variable on a continuous or ordinal dependent variable. The study was able to provide a reality on ergonomics risk factors in providing a healthy working environment by reducing the ergonomics risk factors experienced by the call center employees.

Original languageEnglish (US)
Title of host publication13th International Engineering Research Conference, EURECA 2019
EditorsSwee King Phang, Ghafour Amouzad Mahdiraji, Chockalingam Aravind Vaithilingam
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735419926
DOIs
StatePublished - May 4 2020
Event13th International Engineering Research Conference, EURECA 2019 - Selangor Darul Ehsan, Malaysia
Duration: Nov 27 2019 → …

Publication series

NameAIP Conference Proceedings
Volume2233
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Conference

Conference13th International Engineering Research Conference, EURECA 2019
Country/TerritoryMalaysia
CitySelangor Darul Ehsan
Period11/27/19 → …

All Science Journal Classification (ASJC) codes

  • Physics and Astronomy(all)

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