Establishing trust in decision-aiding: The role of a visualization of agent decision-space in improving operator engagement with reduced cognitive load

Dev Minotra, Sooyoung Oh, Hyun Woo Kim, Michael McNccse, John Yen, Timothy Hanratt, Laura Strater, Haydee Cucvas, Dan Colombo

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Decision recommendation systems relieve operators from high cognitive-load during stressful situations. However, automation over-trust can disengage complacent operators from the task leading to lower situation awareness and inability to intervene and override incorrect recommendations. Our recent research effort was focused on a visualization of agent decision-space to improve automation transparency and aid the operator's perception of the environment. We describe specific properties of the interface and their anticipated benefits such as improved situation-awareness and expectancy. The visualization is compared with an alternative static representation with an emphasis on how the visualization improves expectancy. An experiment was conducted with a command and control simulation environment to compare the two representations. The results of the experiment have been encouraging. Observed performance improvements in specific scenario conditions, are in accordance to anticipated benefits of the visualization..

Original languageEnglish (US)
Title of host publicationAdvances in Cognitive Ergonomics
PublisherCRC Press
Pages568-575
Number of pages8
ISBN (Electronic)9781439834923
ISBN (Print)9781138116542
StatePublished - Apr 19 2016

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All Science Journal Classification (ASJC) codes

  • Computer Science(all)
  • Engineering(all)

Cite this

Minotra, D., Oh, S., Kim, H. W., McNccse, M., Yen, J., Hanratt, T., Strater, L., Cucvas, H., & Colombo, D. (2016). Establishing trust in decision-aiding: The role of a visualization of agent decision-space in improving operator engagement with reduced cognitive load. In Advances in Cognitive Ergonomics (pp. 568-575). CRC Press.