Estimation–Action–Reflection: Towards deep interaction between conversational and recommender systems

Wenqiang Lei, Xiangnan He, Yisong Miao, Qingyun Wu, Richang Hong, Min Yen Kan, Tat Seng Chua

Research output: Chapter in Book/Report/Conference proceedingConference contribution

43 Citations (SciVal)

Abstract

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling of interactions between conversation and recommendation. We argue that three fundamental problems need to be solved: 1) what questions to ask regarding item attributes, 2) when to recommend items, and 3) how to adapt to the users’ online feedback. To the best of our knowledge, there lacks a unified framework that addresses these problems. In this work, we fill this missing interaction framework gap by proposing a new CRS framework named Estimation–Action–Reflection, or EAR, which consists of three stages to better converse with users. (1) Estimation, which builds predictive models to estimate user preference on both items and item attributes; (2) Action, which learns a dialogue policy to determine whether to ask attributes or recommend items, based on Estimation stage and conversation history; and (3) Reflection, which updates the recommender model when a user rejects the recommendations made by the Action stage. We present two conversation scenarios on binary and enumerated questions, and conduct extensive experiments on two datasets from Yelp and LastFM, for each scenario, respectively. Our experiments demonstrate significant improvements over the state-of-the-art method CRM [32], corresponding to fewer conversation turns and a higher level of recommendation hits.

Original languageEnglish (US)
Title of host publicationWSDM 2020 - Proceedings of the 13th International Conference on Web Search and Data Mining
PublisherAssociation for Computing Machinery, Inc
Pages304-312
Number of pages9
ISBN (Electronic)9781450368223
DOIs
StatePublished - Jan 20 2020
Event13th ACM International Conference on Web Search and Data Mining, WSDM 2020 - Houston, United States
Duration: Feb 3 2020Feb 7 2020

Publication series

NameWSDM 2020 - Proceedings of the 13th International Conference on Web Search and Data Mining

Conference

Conference13th ACM International Conference on Web Search and Data Mining, WSDM 2020
Country/TerritoryUnited States
CityHouston
Period2/3/202/7/20

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Software
  • Computer Science Applications

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