Evaluating and designing procedures in safety critical environments: a framework and taxonomy based on a critical review and synthesis

Deepti Surabattula, Steven J. Landry, Barrett S. Caldwell

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Past research in procedure following has primarily concentrated on the effect of procedure-related factors on procedure compliance and non-compliance. Non-compliance is generally considered to be uniformly negative, rather than the outcome that results from other factors. However, there is a general consensus that procedures are not designed for all situations, and that non-compliance can improve outcomes under certain situations. It is therefore important to understand procedure following based on outcomes and not only procedure compliance or non-compliance. To that end, a framework and taxonomy for understanding procedure following has been developed that enables researchers to focus on the outcome of following procedures, not simply on compliance and non-compliance.

Original languageEnglish (US)
Pages (from-to)489-506
Number of pages18
JournalTheoretical Issues in Ergonomics Science
Volume20
Issue number4
DOIs
StatePublished - Jul 4 2019

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics

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