Evaluating computer-supported cooperative work: Models and frameworks

Dennis C. Neale, John Carroll, Mary Beth Rosson

Research output: Contribution to conferencePaperpeer-review

168 Scopus citations


Evaluating distributed CSCW applications is a difficult endeavor. Frameworks and methodologies for structuring this type of evaluation have become a central concern for CSCW researchers. In this paper we describe the problems involved in evaluating remote collaborations, and we review some of the more prominent conceptual frameworks of group interaction that have driven CSCW evaluation in the past. A multifaceted evaluation framework is presented that approaches the problem from the relationships underlying joint awareness, communication, collaboration, coordination, and work coupling. Finally, recommendations for carrying out multifaceted evaluations of remote interaction are provided.

Original languageEnglish (US)
Number of pages10
StatePublished - Dec 1 2004
EventComputer Supported Cooperative Work - Conference Proceedings, CSCW 2004 - Chicago, IL, United States
Duration: Nov 6 2004Nov 10 2004


OtherComputer Supported Cooperative Work - Conference Proceedings, CSCW 2004
Country/TerritoryUnited States
CityChicago, IL

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications


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