Evaluation of Real-Time Transit Information Systems: An information demand and supply approach

This study assesses current needs in the implementation of Real-Time Transit Information Systems. Web surveys are used to better understand information supply and demand, defined as the attitudes and experiences with real-time information of transit passengers and agencies, respectively. The most valued types of information demanded were found to be related to vehicle location while the least valued information relates to vehicle characteristics, like seating availability. Smartphone applications were found to be the preferred medium for receiving information followed by Internet/websites and dynamic message signs. The surveys also revealed that demographic and socioeconomic status influence preferences for real-time information. The information supply survey found that approximately 70 percent of surveyed agencies currently offer real-time information. The largest constraint to providing or improving Real-Time Transit Information Systems (RTTISs) was found to be funding, followed by staffing needs. A comparison between the survey results found that the information currently being provided by transit agencies is mostly in line with the information most valued by transit passengers. The few differences that exist are generally because agencies do not provide information on the media preferred most by passengers. To address these differences, several suggestions are made to improve the implementation of real-time information. This information can be used to better develop and prioritize investment in real-time information systems.