Expectations for care: older adults' satisfaction with and trust in health care providers.

Judith E. Hupcey, Mary Beth Clark, Cristina R. Hutcheson, Virginia L. Thompson

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

This study sought to determine whether community-dwelling older adults' expectations for care were met by identifying factors that influence trust in and satisfaction with health care providers. Data were collected using a demographic questionnaire and focus group methodology. A total of 39 older adults participated in 8 focus groups. Three categories of themes were identified: a sense of personal touch, technical proficiency, and environmental factors. These categories related to individual providers or practice environments. When providers and practice settings met expectations for care, then the elderly individual was satisfied. Trust was more complex, as the older adults indicated they could be satisfied but not trust providers or they could trust providers but not be satisfied. Implications for practice include spending quality time with older adults and treating them as individuals.

Original languageEnglish (US)
Pages (from-to)37-45
Number of pages9
JournalJournal of gerontological nursing
Volume30
Issue number11
DOIs
StatePublished - Nov 2004

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Health Personnel
Focus Groups
Independent Living
Touch
Demography
Surveys and Questionnaires

All Science Journal Classification (ASJC) codes

  • Nursing(all)
  • Gerontology

Cite this

Hupcey, Judith E. ; Clark, Mary Beth ; Hutcheson, Cristina R. ; Thompson, Virginia L. / Expectations for care : older adults' satisfaction with and trust in health care providers. In: Journal of gerontological nursing. 2004 ; Vol. 30, No. 11. pp. 37-45.
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Expectations for care : older adults' satisfaction with and trust in health care providers. / Hupcey, Judith E.; Clark, Mary Beth; Hutcheson, Cristina R.; Thompson, Virginia L.

In: Journal of gerontological nursing, Vol. 30, No. 11, 11.2004, p. 37-45.

Research output: Contribution to journalArticle

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