Experiencing the Transition to Remote Teaching and Learning during the COVID-19 Pandemic

Chun Hua Tsai, Guillermo Romera Rodriguez, Na Li, Jenay Robert, Alex Serpi, John M. Carroll

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


The sudden onset of the COVID-19 pandemic severely disrupted universities around the world. In the two weeks following a shelter-in-place order, all the actors of the educational system were forced to transition to remote education. This shift required a new reliance upon technologies that these individuals might never have adopted at all, often with significant difficulties. In this paper, we present a qualitative study on a university-wide survey dataset describing student and faculty experiences of abruptly transitioning to remote teaching and learning during the spring 2020 semester at the Pennsylvania State University. We performed an inductive thematic analysis to identify the challenges and opportunities that arose during the transition. Our findings contribute to building better tools, curriculum, and supports for remote education, particularly during an unexpected crisis.

Original languageEnglish (US)
Pages (from-to)70-87
Number of pages18
JournalInteraction Design and Architecture(s)
Issue number46
StatePublished - Sep 2020

All Science Journal Classification (ASJC) codes

  • Architecture
  • Media Technology
  • Pharmacology
  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Science Applications


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