Exploring barriers to coordination between humanitarian NGOs: A comparative case study of two NGO's information technology coordination bodies

Louis Marie Ngamassi Tchouakeu, Edgar Maldonado, Kang Zhao, Harold Robinson, Carleen Maitland, Andrea H. Tapia

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Scopus citations

Abstract

Humanitarian nongovernmental organizations (NGOs) are increasingly collaborating through inter-organizational structures such as coalitions, alliances, partnerships, and coordination bodies. NGO's information technology coordination bodies are groups of NGOs aimed at improving the efficiency of ICT use in humanitarian assistance through greater coordination. Despite their popularity, little is known about these coordination bodies, specifically the extent to which they address inter-organizational coordination problems. This paper examines coordination problems within two humanitarian NGO's information technology coordination bodies. Based on data collected through interviews, observation, and document analysis, despite positive attitudes toward coordination by members, seven of eight widely accepted barriers to coordination still exist among members of these coordination bodies. Further, in a comparison of mandate-oriented, structural and behavioral coordination barriers, research finds mandate issues were most significant and structural factors were found in the greatest numbers. Findings suggest that effective humanitarian NGO's information technology coordination bodies must pay attention to both organizational design and management issues, although the former are likely to have a greater impact on coordination.

Original languageEnglish (US)
Title of host publicationInformation Systems and Modern Society
Subtitle of host publicationSocial Change and Global Development
PublisherIGI Global
Pages87-112
Number of pages26
ISBN (Electronic)9781466629233
ISBN (Print)1466629223, 9781466629226
DOIs
StatePublished - Feb 28 2013

All Science Journal Classification (ASJC) codes

  • Engineering(all)
  • Arts and Humanities(all)
  • Computer Science(all)

Fingerprint Dive into the research topics of 'Exploring barriers to coordination between humanitarian NGOs: A comparative case study of two NGO's information technology coordination bodies'. Together they form a unique fingerprint.

Cite this