Exploring employees’ perceptions of costs and benefits of unionization in the hospitality industry

In Haeng Noah Jung, Amit Sharma, Anna S. Mattila

Research output: Contribution to journalArticlepeer-review

Abstract

There is scant research on the impact of unionization on hospitality employees’ job security, health, and working conditions. This research explores employees’ beliefs of costs and benefits of unionization in hospitality organizations given that previous research has mainly focused on its influence on the firm and the industry. The findings of this study suggest that unionization can present a unique set of challenges both for line-level employees and managers. The ‘it's not my job’ attitude associated with unionization can have a dampening impact on employees’ future career opportunities. Future research needs to consider the long-term consequences of unionization on employees.

Original languageEnglish (US)
Article number102465
JournalInternational Journal of Hospitality Management
Volume87
DOIs
StatePublished - May 2020

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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