TY - JOUR
T1 - Face Time in the Hotel Industry
T2 - An Exploration of What it is and Why it Happens
AU - O'Neill, John W.
N1 - Funding Information:
This research project was supported by the Alfred P. Sloan Foundation and conducted as part of the Work, Family and Health Network ( www.WorkFamilyHealthNetwork.org ), which is funded by a cooperative agreement through the National Institutes of Health and the Centers for Disease Control and Prevention: National Institute of Child Health and Human Development (Grant Nos. U01HD051217, U01HD051218, U01HD051256, U01HD051276), National Institute on Aging (Grant No. U01AG027669), Office of Behavioral and Science Sciences Research, and National Institute for Occupational Safety and Health (Grant No. U010H008788). The contents of this article are solely the responsibility of the author and do not necessarily represent the official views of these institutes and offices. Special acknowledgement goes to Kathy Christensen, Nan Crouter, Jan Cleveland, Anna Mattila, Amy Snead, Kelly Davis, Michelle Hammond, Qu Xiao, David Almeida, Susan McHale, Lydia Hanks, and Ellen Kim.
PY - 2012/11
Y1 - 2012/11
N2 - Many hotel companies, and the hotel industry in general, have been cited as having a culture of face time, that is, a culture inducing its managers to spend considerable amounts of nonproductive time at work. This subject exploratory study seeks to provide greater understanding regarding this apparently common practice but understudied academic topic. This empirical study analyzes how and to what extent the culture of the hotel industry, and of specific lodging companies, relate to levels of face time. It also analyzes how differences in hotel location and size and differences in manager age and tenure affect the extent to which hotel managers report putting in nonproductive face time at work.
AB - Many hotel companies, and the hotel industry in general, have been cited as having a culture of face time, that is, a culture inducing its managers to spend considerable amounts of nonproductive time at work. This subject exploratory study seeks to provide greater understanding regarding this apparently common practice but understudied academic topic. This empirical study analyzes how and to what extent the culture of the hotel industry, and of specific lodging companies, relate to levels of face time. It also analyzes how differences in hotel location and size and differences in manager age and tenure affect the extent to which hotel managers report putting in nonproductive face time at work.
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U2 - 10.1177/1096348011407489
DO - 10.1177/1096348011407489
M3 - Article
AN - SCOPUS:84866999282
SN - 1096-3480
VL - 36
SP - 478
EP - 494
JO - Journal of Hospitality and Tourism Research
JF - Journal of Hospitality and Tourism Research
IS - 4
ER -