Factors influencing the response rate in social question & answering behavior

Research output: Chapter in Book/Report/Conference proceedingConference contribution

31 Scopus citations

Abstract

With the increasing growth and popularity of social networking sites, social question and answering has become a venue for individuals to seek and share information. This study evaluates eleven extrinsic factors that may influence the response rate in social question and answering. These factors include the number of followers, the frequency of posting, the number of at-mentioned recipients, whether or not a question contains any at-mentioned verified account, unverified account, hashtag, emoticon, expression of gratitude, repeated punctuation and interjections, as well as the topic and the posting time period of a question. We collected and analyzed over 10,000 questions from Sina Weibo. Eight out of all eleven features were found to significantly predict the number of responses received. We believe that our study is of significant value in providing insights for the design and development of future social question and answering tools, as well as enhancing the collaboration among social network users in supporting social information seeking activities.

Original languageEnglish (US)
Title of host publicationCSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work
Pages1263-1273
Number of pages11
DOIs
StatePublished - Mar 18 2013
Event2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013 - San Antonio, TX, United States
Duration: Feb 23 2013Feb 27 2013

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2013 2nd ACM Conference on Computer Supported Cooperative Work, CSCW 2013
CountryUnited States
CitySan Antonio, TX
Period2/23/132/27/13

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

Cite this

Liu, Z., & Jansen, B. J. (2013). Factors influencing the response rate in social question & answering behavior. In CSCW 2013 - Proceedings of the 2013 ACM Conference on Computer Supported Cooperative Work (pp. 1263-1273). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). https://doi.org/10.1145/2441776.2441918