Fixation and confusion – investigating eye-tracking participants’ exposure to information in personas

Joni Salminen, Soon Gyo Jung, Bernard James Jansen, Lene Nielsen, Jisun An, Haewoon Kwak

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Scopus citations

Abstract

To more effectively convey relevant information to end users of persona profiles, we conducted a user study consisting of 29 participants engaging with three persona layout treatments. We were interested in confusion engendered by the treatments on the participants, and conducted a within-subjects study in the actual work environment, using eye-tracking and talk-aloud data collection. We coded the verbal data into classes of informativeness and confusion and correlated it with fixations and durations on the Areas of Interests recorded by the eyetracking device. We used various analysis techniques, including Mann-Whitney, regression, and Levenshtein distance, to investigate how confused users differed from non-confused users, what information of the personas caused confusion, and what were the predictors of confusion of end users of personas. We consolidate our various findings into a confusion ratio measure, which highlights in a succinct manner the most confusing elements of the personas. Findings show that inconsistencies among the informational elements of the persona generate the most confusion, especially with the elements of images and social media quotes. The research has implications for the design of personas and related information products, such as user profiling and customer segmentation.

Original languageEnglish (US)
Title of host publicationCHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval
PublisherAssociation for Computing Machinery, Inc
Pages110-119
Number of pages10
ISBN (Electronic)9781450349253
DOIs
StatePublished - Feb 1 2018
Event3rd ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2018 - New Brunswick, United States
Duration: Mar 11 2018Mar 15 2018

Publication series

NameCHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval
Volume2018-March

Other

Other3rd ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2018
CountryUnited States
CityNew Brunswick
Period3/11/183/15/18

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Information Systems

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