Global differences in applicant reactions to virtual interview synchronicity

Kaytlynn R. Griswold, Jean M. Phillips, Mee Sook Kim, Nathan Mondragon, Joshua Liff, Stanley M. Gully

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

Advances in employment assessment technology have increasingly enabled employers to recruit from around the world by allowing interviewees to respond to live or pre-recorded video or text prompts live or via asynchronous video recordings. Despite their greater scheduling convenience, asynchronous virtual interviews decrease applicants’ ability to engage in impression management and relationship building and therefore may negatively impact applicant reactions compared to their synchronous counterparts. Further, national culture has the potential to influence reactions to virtual interview synchronicity. Previous research has yielded mixed results, with some studies suggesting that culture can moderate how applicants react to selection tests and some finding little or no effect. Drawing from applicant reactions and media richness theories, we integrate Hofstede’s cultural dimensions to investigate the role of national culture in applicant reactions to virtual interview synchronicity in a sample of 644,905 virtual interviewees from 46 countries. Overall, our findings demonstrate that, though they rated both highly, interviewees around the world were generally more satisfied with synchronous virtual interviews and found them to be more effective than asynchronous virtual interviews. Three dimensions of national culture—uncertainty avoidance, long-term orientation, and indulgence—had small to medium moderating effects on these relationships.

Original languageEnglish (US)
Pages (from-to)2991-3018
Number of pages28
JournalInternational Journal of Human Resource Management
Volume33
Issue number15
DOIs
StatePublished - 2022

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Industrial relations
  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

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