TY - JOUR
T1 - I didn't know that you knew I knew
T2 - Collaborative shopping practices between people with visual impairment and people with vision
AU - Yuan, Chien Wen
AU - Harahan, Benjamin V.
AU - Lee, Sooyeon
AU - Rosson, Mary Beth
AU - Carroll, John M.
PY - 2017/11
Y1 - 2017/11
N2 - It is important to support independent living for people with visual impairments (PVI). Part of this can be accomplished with individual assistive technologies. However, in this paper we emphasize the social and collaborative needs for PVI to fully integrate into society as equals. The study assesses how PVI collaborate with different types of sighted partners when shopping together. We chose to study grocery shopping because it is a critical and challenging task for PVI. We conducted field observations and in-depth interviews with five PVI and their sighted shopping partners, including spouses, caseworkers, and store-provided courtesy shoppers. We found several factors that modulated these collaborations with varying forms of common ground: 1) knowledge about how to assist PVI; 2) interpersonal knowledge resulting from common experience and interpersonal relationship history; and 3) knowledge of shopping as a practice. We discuss our findings with respect to the implications for designing collaborative interactions.
AB - It is important to support independent living for people with visual impairments (PVI). Part of this can be accomplished with individual assistive technologies. However, in this paper we emphasize the social and collaborative needs for PVI to fully integrate into society as equals. The study assesses how PVI collaborate with different types of sighted partners when shopping together. We chose to study grocery shopping because it is a critical and challenging task for PVI. We conducted field observations and in-depth interviews with five PVI and their sighted shopping partners, including spouses, caseworkers, and store-provided courtesy shoppers. We found several factors that modulated these collaborations with varying forms of common ground: 1) knowledge about how to assist PVI; 2) interpersonal knowledge resulting from common experience and interpersonal relationship history; and 3) knowledge of shopping as a practice. We discuss our findings with respect to the implications for designing collaborative interactions.
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U2 - 10.1145/3134753
DO - 10.1145/3134753
M3 - Article
AN - SCOPUS:85066422749
VL - 1
JO - Proceedings of the ACM on Human-Computer Interaction
JF - Proceedings of the ACM on Human-Computer Interaction
SN - 2573-0142
IS - CSCW
M1 - 118
ER -