I don't think i click: A protocol analysis study of use of a library online catalog in the internet age

Research output: Contribution to journalArticlepeer-review

70 Scopus citations

Abstract

A protocol analysis study was undertaken to explore how a Web-sawy generation of library users searches the online catalog. Eighteen users, including experienced and novice searchers, were recruited. Participants agreed to be recorded and to express their thoughts aloud while searching. Analysis of these data has revealed several distinct trends. Most notable among these trends has been the impact of Internet search engines on user expectations. Given the influence of the Web, these assumptions are likely common throughout higher education. This research reveals where bottlenecks occur and provides insights into how libraries can design systems that help users around trouble spots.

Original languageEnglish (US)
Pages (from-to)525-536
Number of pages12
JournalCollege and Research Libraries
Volume65
Issue number6
DOIs
StatePublished - Nov 2004

All Science Journal Classification (ASJC) codes

  • Library and Information Sciences

Fingerprint Dive into the research topics of 'I don't think i click: A protocol analysis study of use of a library online catalog in the internet age'. Together they form a unique fingerprint.

Cite this