Impact of information technology on the performance of logistics industry: The case of Hong Kong and Pearl Delta region

King Lun Choy, Angappa Gunasekaran, Hoi Yan Lam, Ka Ho Chow, Yick Chi Tsim, Tsz Wing Ng, Ying Kei Tse, Xiao Ang Lu

Research output: Contribution to journalArticlepeer-review

25 Scopus citations

Abstract

Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.

Original languageEnglish (US)
Pages (from-to)904-916
Number of pages13
JournalJournal of the Operational Research Society
Volume65
Issue number6
DOIs
StatePublished - Jun 2014

All Science Journal Classification (ASJC) codes

  • Modeling and Simulation
  • Strategy and Management
  • Statistics, Probability and Uncertainty
  • Management Science and Operations Research

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