Impact of IT service provider process capabilities on service provider performance: An empirical study

Matthew Swinarski, Rajiv Kishore, H. Raghav Rao

Research output: Chapter in Book/Report/Conference proceedingConference contribution

16 Scopus citations

Abstract

Using the resource based view of the firm this research identifies a set of provider capabilities most likely to impact the success of an IS outsourcing relationship. These capabilities are categories into key process areas. The results presented show the effect of the routinization of these processes on four client/provider related IS outsourcing success measures.

Original languageEnglish (US)
Title of host publicationProceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS'06
Pages199c
DOIs
StatePublished - Oct 18 2006
Event39th Annual Hawaii International Conference on System Sciences, HICSS'06 - Kauai, HI, United States
Duration: Jan 4 2006Jan 7 2006

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume8
ISSN (Print)1530-1605

Other

Other39th Annual Hawaii International Conference on System Sciences, HICSS'06
CountryUnited States
CityKauai, HI
Period1/4/061/7/06

All Science Journal Classification (ASJC) codes

  • Engineering(all)

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