Implementing managerial constraints in model-based segmentation: Extensions of Kim, Fong, and DeSarbo (2012) with an application to heterogeneous perceptions of service quality

Sunghoon Kim, Simon J. Blanchard, Wayne S. Desarbo, Duncan K.H. Fong

Research output: Contribution to journalArticle

4 Scopus citations

Abstract

Researchers have recently introduced a finite mixture Bayesian regression model to simultaneously identify consumer market segments (heterogeneity) and determine how such segments differ with respect to active regression coefficients (variable selection). This article introduces three extensions of this model to incorporate managerial restrictions (constraints). The authors demonstrate with synthetic data that the new constrained finite mixture Bayesian regression models can be used to identify and represent several constrained heterogeneous response patterns commonly encountered in practice. In addition, they show that the proposed models are more robust against multicollinearity than traditional methods. Finally, to illustrate the proposed models' usefulness, the authors apply the proposed constrained models in the context of a service quality (SERVPERF) survey of National Insurance Company's customers.

Original languageEnglish (US)
Pages (from-to)664-673
Number of pages10
JournalJournal of Marketing Research
Volume50
Issue number5
DOIs
StatePublished - Oct 1 2013

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All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Economics and Econometrics
  • Marketing

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