In Machines We Trust: Do Interactivity and Recordability undermine Democratic Technologies?

S. Shyam Sundar, Akshaya Sreenivasan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

When information and communication technologies are deployed for development (ICTD), a necessary condition for success is their acceptance and adoption. Recipients should trust a given ICT and believe in its welfare potential. However, certain features of modern ICTs, such as collecting and storing user information, may serve to undermine user trust in ICTs. We examine this possibility by investigating whether technological affordances of the electronic voting machine (EVM) trigger user perceptions about the machine and affect faith in democratic institutions. A survey (N=179) of Indian voters in New Delhi on the day of general elections in 2014 reveals that interactivity and recordability are negative predictors of trust in EVMs. Interactive machines were also considered less cool and less dependable. Theoretical and design implications of the findings are discussed.

Original languageEnglish (US)
Title of host publicationProceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450331630
DOIs
StatePublished - May 15 2015
Event7th International Conference on Information and Communication Technologies and Development, ICTD 2015 - Singapore, Singapore
Duration: May 15 2015May 18 2015

Publication series

NameACM International Conference Proceeding Series
Volume15

Other

Other7th International Conference on Information and Communication Technologies and Development, ICTD 2015
CountrySingapore
CitySingapore
Period5/15/155/18/15

Fingerprint

Voting machines
Communication

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

Cite this

Sundar, S. S., & Sreenivasan, A. (2015). In Machines We Trust: Do Interactivity and Recordability undermine Democratic Technologies? In Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015 [60] (ACM International Conference Proceeding Series; Vol. 15). Association for Computing Machinery. https://doi.org/10.1145/2737856.2737896
Sundar, S. Shyam ; Sreenivasan, Akshaya. / In Machines We Trust : Do Interactivity and Recordability undermine Democratic Technologies?. Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015. Association for Computing Machinery, 2015. (ACM International Conference Proceeding Series).
@inproceedings{30c7770523d042aebfc8637f829c7663,
title = "In Machines We Trust: Do Interactivity and Recordability undermine Democratic Technologies?",
abstract = "When information and communication technologies are deployed for development (ICTD), a necessary condition for success is their acceptance and adoption. Recipients should trust a given ICT and believe in its welfare potential. However, certain features of modern ICTs, such as collecting and storing user information, may serve to undermine user trust in ICTs. We examine this possibility by investigating whether technological affordances of the electronic voting machine (EVM) trigger user perceptions about the machine and affect faith in democratic institutions. A survey (N=179) of Indian voters in New Delhi on the day of general elections in 2014 reveals that interactivity and recordability are negative predictors of trust in EVMs. Interactive machines were also considered less cool and less dependable. Theoretical and design implications of the findings are discussed.",
author = "Sundar, {S. Shyam} and Akshaya Sreenivasan",
year = "2015",
month = "5",
day = "15",
doi = "10.1145/2737856.2737896",
language = "English (US)",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
booktitle = "Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015",

}

Sundar, SS & Sreenivasan, A 2015, In Machines We Trust: Do Interactivity and Recordability undermine Democratic Technologies? in Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015., 60, ACM International Conference Proceeding Series, vol. 15, Association for Computing Machinery, 7th International Conference on Information and Communication Technologies and Development, ICTD 2015, Singapore, Singapore, 5/15/15. https://doi.org/10.1145/2737856.2737896

In Machines We Trust : Do Interactivity and Recordability undermine Democratic Technologies? / Sundar, S. Shyam; Sreenivasan, Akshaya.

Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015. Association for Computing Machinery, 2015. 60 (ACM International Conference Proceeding Series; Vol. 15).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - In Machines We Trust

T2 - Do Interactivity and Recordability undermine Democratic Technologies?

AU - Sundar, S. Shyam

AU - Sreenivasan, Akshaya

PY - 2015/5/15

Y1 - 2015/5/15

N2 - When information and communication technologies are deployed for development (ICTD), a necessary condition for success is their acceptance and adoption. Recipients should trust a given ICT and believe in its welfare potential. However, certain features of modern ICTs, such as collecting and storing user information, may serve to undermine user trust in ICTs. We examine this possibility by investigating whether technological affordances of the electronic voting machine (EVM) trigger user perceptions about the machine and affect faith in democratic institutions. A survey (N=179) of Indian voters in New Delhi on the day of general elections in 2014 reveals that interactivity and recordability are negative predictors of trust in EVMs. Interactive machines were also considered less cool and less dependable. Theoretical and design implications of the findings are discussed.

AB - When information and communication technologies are deployed for development (ICTD), a necessary condition for success is their acceptance and adoption. Recipients should trust a given ICT and believe in its welfare potential. However, certain features of modern ICTs, such as collecting and storing user information, may serve to undermine user trust in ICTs. We examine this possibility by investigating whether technological affordances of the electronic voting machine (EVM) trigger user perceptions about the machine and affect faith in democratic institutions. A survey (N=179) of Indian voters in New Delhi on the day of general elections in 2014 reveals that interactivity and recordability are negative predictors of trust in EVMs. Interactive machines were also considered less cool and less dependable. Theoretical and design implications of the findings are discussed.

UR - http://www.scopus.com/inward/record.url?scp=84955319072&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84955319072&partnerID=8YFLogxK

U2 - 10.1145/2737856.2737896

DO - 10.1145/2737856.2737896

M3 - Conference contribution

AN - SCOPUS:84955319072

T3 - ACM International Conference Proceeding Series

BT - Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015

PB - Association for Computing Machinery

ER -

Sundar SS, Sreenivasan A. In Machines We Trust: Do Interactivity and Recordability undermine Democratic Technologies? In Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015. Association for Computing Machinery. 2015. 60. (ACM International Conference Proceeding Series). https://doi.org/10.1145/2737856.2737896