Information technology and electronic government: Benefits and challenges to public administration

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Electronic government offers opportunities and challenges to public administration (PA) as information technology (IT) drives global commerce and connects individuals and institutions throughout the world at digital speed. Referencing selected articles and studies in the literature of public administration and library and information science (US), this essay offers reflections upon the benefits and challenges of IT's interaction with public administration. The benefits of PA's embrace of IT include enhanced access to government information and services, and increased efficiency as a supplier of public services. The challenges of PA's embrace of IT include overcoming the digital divide - within the population and within various government entities - and fully exploiting the interactive potential of this technology. The response of public administration to these opportunities and challenges will ultimately impact democratic participation and citizen access to government information and services.

Original languageEnglish (US)
Pages (from-to)8-10+32
JournalInformation Management
Issue number3-4
Publication statusPublished - Sep 1 2005


All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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