Information Technology Revisited—: International Lodging-Industry Technology Needs and Perceptions: A Comparative Study

Hubert B. Vanhoof, Marja J. Verbeeten, Thomas E. Combrink

Research output: Contribution to journalArticlepeer-review

26 Scopus citations

Abstract

A comparative study of technology perceptions among lodging manag-ers from the United Kingdom, the United States, and Canada foundgeneral agreement. Automation was least common in the United King-dom (where managers expressed the highest need for more technologyuse). Managers in all three countries were happy with technology as atool to increase operational effectiveness and to improve guest satisfac-tion, although guest-operated devices received mixed reviews. Per-ceived technology needs of small properties were significantly lowerthan those of large properties and managers of small properties ratedguest-operated devices significantly lower in usefulness than did man-agers of large properties.

Original languageEnglish (US)
Pages (from-to)86-91
Number of pages6
JournalCornell Hotel and Restaurant Administration Quarterly
Volume37
Issue number6
DOIs
StatePublished - Dec 1996

All Science Journal Classification (ASJC) codes

  • Tourism, Leisure and Hospitality Management

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