Integrating citizen initiatives in a technological platform for collaborative crisis management

Robin Batard, Aurélie Montarnal, Frédérick Bénaben, Caroline Rizza, Christophe Prieur, Andrea Tapia

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Although they can make a significant contribution to crisis response and management, citizens tend to be underestimated and under-integrated by official crisis responders. There is a necessity to take citizen contribution into crisis management tools, both for the information they can provide (information-focused volunteers) and the actions they can carry out (action-focused volunteers). Therefore, professionals need to be aware of the diverse ways citizens can help them to manage a critical situation: obviously by improving the situational awareness, but also by spontaneously performing tasks to meet specific needs on the ground. After presenting the RIO-Suite software, a crisis management tool based on collaboration of stakeholders, this paper suggests ideas about how to make the most of action-focused volunteers to improve the orchestration of the crisis response. Given a volunteer action, four possible decision types are identified: Ignore, Stop, Consider and Support, and their consequences on 1) the crisis response and 2) the collaboration process are presented.

Original languageEnglish (US)
Title of host publicationISCRAM 2019 - Proceedings
Subtitle of host publication16th International Conference on Information Systems for Crisis Response and Management
EditorsZeno Franco, Jose J. Gonzalez, Jose H. Canos
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages1346-1356
Number of pages11
ISBN (Electronic)9788409104987
StatePublished - Jan 1 2019
Event16th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2019 - Valencia, Spain
Duration: May 19 2019May 22 2019

Publication series

NameProceedings of the International ISCRAM Conference
Volume2019-May
ISSN (Electronic)2411-3387

Conference

Conference16th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2019
CountrySpain
CityValencia
Period5/19/195/22/19

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Electrical and Electronic Engineering

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