INTELLIGENT HELP IN A ONE-SHOT DIALOG: A PROTOCOL STUDY.

Amy Aaronson, John M. Carroll

Research output: Chapter in Book/Report/Conference proceedingConference contribution

14 Scopus citations

Abstract

A database of 150 interactions conducted via electronic mail was analyzed. The database had been constructed as an on-line tool for users and advisors, but the interactions can also be regarded as modelling intelligent help dialog in which posing a query and providing a response are each accomplished in 'one-shot'. The types of questions users ask and the advisory strategies employed for incomplete queries without follow-up questioning are described. The goal is to understand this new on-line tool for advising and its implications as a model of one-shot intelligent help dialogs.

Original languageEnglish (US)
Title of host publicationProceedings - Graphics Interface
EditorsJohn M. Carroll, Peter P. Tanner
PublisherACM Inc
Pages163-168
Number of pages6
ISBN (Print)0897912136
StatePublished - Dec 1 1987

Publication series

NameProceedings - Graphics Interface
ISSN (Print)0713-5424

All Science Journal Classification (ASJC) codes

  • Computer Graphics and Computer-Aided Design

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