Inter-organizational Coordination in the Wild: Trust Building and Collaboration Among Field-Level ICT Workers in Humanitarian Relief Organizations

David J. Saab, Andrea Tapia, Carleen Maitland, Edgar Maldonado, Louis Marie Ngamassi Tchouakeu

Research output: Contribution to journalArticle

18 Scopus citations

Abstract

As many NGOs find themselves responding to the same crises, they have realized the potential benefits of coordinating their information and communication technology (ICT) activities-sharing satellite communications and internet access, sharing disaster assessment information-and have created cross-organizational coordination bodies. Coordination at the headquarters level across organizations has proven to be insufficient, and some bodies are now engaging ICT personnel in their field offices in coordination efforts. This case study presents the findings of one body's field office coordination efforts among its ICT workers, where trust building through collaborative activities is revealed to be essential elements in successful coordination across organizations.

Original languageEnglish (US)
Pages (from-to)194-213
Number of pages20
JournalVoluntas
Volume24
Issue number1
DOIs
StatePublished - Jan 1 2013

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management

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