Internet delay effects: How users perceive quality, organization, and ease of use of information

Andrew Sears, Julie A. Jacko, Michael S. Borella

Research output: Chapter in Book/Report/Conference proceedingConference contribution

32 Scopus citations

Abstract

In this paper we report the results of an investigation designed to determine the effects of Internet delays on users perceptions of ease of locating information, organization of information, quality of information, and navigation problems. The results demonstrated user sensitivity to delays. As expected, for text-and-graphics documents, shorter delays provoked more favorable responses. However, for text-only documents, the shorter the delay, the less favorably a document was viewed. The results indicated that users may prefer multi-media web sites but are unwilling to tolerate the substantial network delays often associated with delivering graphics, video, animation, and audio.

Original languageEnglish (US)
Title of host publicationCHI 1997 Extended Abstracts on Human Factors in Computing Systems
Subtitle of host publicationLooking to the Future, CHI EA 1997
EditorsSteven Pemberton
PublisherAssociation for Computing Machinery
Pages353-354
Number of pages2
ISBN (Electronic)0897919262
DOIs
StatePublished - Mar 22 1997
EventConference on Human Factors in Computing Systems, CHI EA 1997 - Atlanta, United States
Duration: Mar 22 1997Mar 27 1997

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume22-27-March-1997

Other

OtherConference on Human Factors in Computing Systems, CHI EA 1997
CountryUnited States
CityAtlanta
Period3/22/973/27/97

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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