Introduction to the special section on cocreating the customer service experience with high tech and high touch

Xin (David) Ding, Mark M. Davis

Research output: Contribution to journalEditorial

Original languageEnglish (US)
Pages (from-to)3-4
Number of pages2
JournalService Science
Volume9
Issue number1
DOIs
StatePublished - Mar 1 2017

Fingerprint

Customers
Experience
Service experience
High-tech
Customer service

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Marketing
  • Management Science and Operations Research
  • Modeling and Simulation

Cite this

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title = "Introduction to the special section on cocreating the customer service experience with high tech and high touch",
author = "Ding, {Xin (David)} and Davis, {Mark M.}",
year = "2017",
month = "3",
day = "1",
doi = "10.1287/serv.2017.0172",
language = "English (US)",
volume = "9",
pages = "3--4",
journal = "Service Science",
issn = "2164-3962",
publisher = "INFORMS Institute for Operations Research and the Management Sciences",
number = "1",

}

Introduction to the special section on cocreating the customer service experience with high tech and high touch. / Ding, Xin (David); Davis, Mark M.

In: Service Science, Vol. 9, No. 1, 01.03.2017, p. 3-4.

Research output: Contribution to journalEditorial

TY - JOUR

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AU - Davis, Mark M.

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DO - 10.1287/serv.2017.0172

M3 - Editorial

AN - SCOPUS:85029358142

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SP - 3

EP - 4

JO - Service Science

JF - Service Science

SN - 2164-3962

IS - 1

ER -