Invisible emotion: Information and interaction in an emergency room

Helena M. Mentis, Madhu Reddy, Mary Beth Rosson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

17 Scopus citations

Abstract

Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.

Original languageEnglish (US)
Title of host publication2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
Pages311-320
Number of pages10
DOIs
StatePublished - Apr 20 2010
Event2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 - Savannah, GA, United States
Duration: Feb 6 2010Feb 10 2010

Other

Other2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
CountryUnited States
CitySavannah, GA
Period2/6/102/10/10

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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  • Cite this

    Mentis, H. M., Reddy, M., & Rosson, M. B. (2010). Invisible emotion: Information and interaction in an emergency room. In 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 (pp. 311-320) https://doi.org/10.1145/1718918.1718975