Invisible emotion: Information and interaction in an emergency room

Helena M. Mentis; Madhu Reddy; Mary Beth Rosson

doi:10.1145/1718918.1718975

Invisible emotion: Information and interaction in an emergency room

Helena M. Mentis, Madhu Reddy, Mary Beth Rosson

College of Information Sciences and Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

19 Scopus citations

Abstract

Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.

Original language	English (US)
Title of host publication	2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
Pages	311-320
Number of pages	10
DOIs	https://doi.org/10.1145/1718918.1718975
State	Published - Apr 20 2010
Event	2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 - Savannah, GA, United States Duration: Feb 6 2010 → Feb 10 2010

Other

Other	2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
Country/Territory	United States
City	Savannah, GA
Period	2/6/10 → 2/10/10

All Science Journal Classification (ASJC) codes

Software
Human-Computer Interaction
Computer Networks and Communications

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10.1145/1718918.1718975

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abstract = "Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.",

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N2 - Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.

AB - Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.

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Y2 - 6 February 2010 through 10 February 2010

ER -

Invisible emotion: Information and interaction in an emergency room

Abstract

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All Science Journal Classification (ASJC) codes

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