Abstract
Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.
| Original language | English (US) |
|---|---|
| Title of host publication | 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 |
| Pages | 311-320 |
| Number of pages | 10 |
| DOIs | |
| State | Published - Apr 20 2010 |
| Event | 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 - Savannah, GA, United States Duration: Feb 6 2010 → Feb 10 2010 |
Other
| Other | 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 |
|---|---|
| Country | United States |
| City | Savannah, GA |
| Period | 2/6/10 → 2/10/10 |
All Science Journal Classification (ASJC) codes
- Software
- Human-Computer Interaction
- Computer Networks and Communications
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Cite this
Mentis, H. M., Reddy, M., & Rosson, M. B. (2010). Invisible emotion: Information and interaction in an emergency room. In 2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 (pp. 311-320) https://doi.org/10.1145/1718918.1718975